Many of these reflections were first shared on substack, written alongside practice and community. They also live here as part of a wider body of work

The system called them non-compliant - The research told a different story

In my previous piece, I wrote about what happens when a child can no longer attend school. I described the patterns that emerged from my research with painful consistency, distress misread as defiance, parents who raised concerns early and were not listened to, support that arrived too late or not at all, and a system that looked at these children and saw a behaviour problem, when what was actually present was a child in crisis.

 

Thankfully, that is not where every story ended…

 

Within the same research, a qualitative study drawing on the experiences of 62 families of autistic children with a PDA profile, all of whom had missed school for six months or more, a second pattern frequently emerged. One that looked entirely different. These were the accounts of what happened when something around the child began to change. Not a new policy, not a revised programme. Something more fundamental: a change in how the adults around the child understood what they were seeing, and what they chose to do about it.


Before I share what worked, it’s worth revisiting the scale of what these families had been through, because the contrast matters.


Eighty-one per cent of the children in the study had become unable to attend school during primary school. Nearly a third had been out of education for over three years. In 68% of cases, it was the parent who first recognised that their child might have a PDA profile, not a teacher, not a SENCO, not a healthcare professional. Parents who raised those concerns early, often repeatedly, reported that they were dismissed, blamed, or simply not believed. One parent described professionals offering “dismissive responses to parental advocacy, despite clear evidence of deterioration.” Another said, “If they’d only just listened to us when we first raised concerns, none of this would have had to happen.” By the time many of these children reached the turning point, the moment where something began to shift, they had already spent months, sometimes years, in a state of profound and sustained distress. Their nervous systems, shaped by repeated experiences of being misunderstood and overwhelmed, had adapted to expect threat. Some children had developed significant mental health conditions. Twenty-five of the 62 families reported a co-occurring mental health diagnosis. Eighteen children were, at the point of the study, unable to engage in any form of education at all.


This is the context within which change eventually happened. It matters because it tells us that what made a difference was not a minor adjustment. It was a fundamental shift in approach, and the families who experienced it knew the difference.


The first thing that changed was not attendance. It was safety.


This came through with striking consistency across the data. When the sense of threat around a child reduced, even slightly, even imperfectly, something shifted. A child who could leave the house again. A child who could tolerate a small request. A child who could begin, tentatively, to re-engage. As one parent described it: “I’ve finally found a setting who understands that psychological safety takes months to create.”


For children with a demand-avoidant profile, this language of safety is not metaphorical; it is neurological. Research on the polyvagal system helps us understand that felt safety is fundamental to a child’s capacity for social engagement and emotional regulation. When a child’s nervous system is locked in a state of threat detection, compliance-based approaches, the rewards and punishments that characterise much of current mainstream educational practice, do not reduce that threat response. They compound it.


Relationships were at the heart of how safety developed. Not relationships in the abstract, but specific adults who brought particular qualities to every interaction. Parents described professionals who were calm and unhurried, who were predictable without being rigid. Adults who did not escalate when things became difficult, but instead stepped back, reduced demands, and stayed present. Adults who understood, as one parent put it, that once a trusting relationship has been built, my child doesn’t perceive the person as a threat to his autonomy.


The data was consistent and clear on this point. One parent described the qualities their child needed in an adult: calm, patient, not remotely patronising. Treating her like an equal, using humour. Another described the relief of finding provision built on flexibility, predictability, and a relational approach. A third parent, whose child had spent years in environments that did not work, said something that the wider data consistently reflected: The biggest part of this, she has a connection with the staff. Connection is EVERYTHING.


Time and time again, parents described professionals who had moved away from the idea that behaviour was something to be corrected, and towards an understanding that behaviour was communication, a signal from a child whose needs were not being met. These were professionals trained in neurodivergence, familiar with the specific demand-avoidant profile, and willing to adapt their own approach rather than waiting for the child to comply. One parent described their child’s experience with a specialist provider: “They have a complete understanding of the demand avoidant profile and have worked so gently to support him, offering just enough encouragement to push him forwards, whilst never pushing him too hard”. Another noted: “Staff experienced in neurodivergence has so far enabled her to mask less and begin to re-engage with education.” The contrast with earlier experiences was, for many families, stark and painful to sit with. These same children who had been described as defiant, non-compliant, refusing, began to engage, to trust, to learn, when the adults around them were equipped to understand them.


Central to all of this was autonomy. It is worth being precise about what that means here, because the nuance matters.


Parents were clear that superficial or token autonomy made no difference. A choice between two pre-approved activities. A decision about whether to sit in the classroom or the corridor. These gestures did not shift anything. What their children needed was genuine autonomy, the real ability to say no, to direct their own learning, to decide how, when, and whether they engaged. One parent wrote: “genuine autonomy, false autonomy, such as a choice between activities, are not enough.” Another described their child’s need for complete autonomy over how and when she engages with learning. One parent was direct about the implications: “She needs total autonomy, which obviously can’t happen in school.”


That last line contains a great deal. For children with a demand-avoidant profile, the need for autonomy is not a preference or a parenting choice; it is a well-documented need, directly linked to their nervous system response to perceived threat. The research was unambiguous: when autonomy was respected, their sense of threat reduced, and children could begin to engage. When it was restricted, distress escalated rapidly. The systems these children are asked to navigate, built on structure, routine, and compliance, are, by design, in direct tension with what these children need to be safe. This is frequently where placements break down. Not because the child cannot learn, but because the environment cannot adapt to meet them.


What the research showed, clearly and repeatedly, was that when children were given safety, genuine relationships, and real autonomy, learning did not disappear; it merely found a different shape.


Many children began to re-engage with education outside of formal school settings, through alternative provision and flexible, interest-led approaches. One parent described the approach that worked: “Following the child’s lead. She decides what provision she wants to do more or less of. We follow her, in collaboration with he”. Another wrote about their child’s capacity within this kind of learning: “EXCEPTIONAL ability to learn in this way”. A further parent, reflecting on a sustained period of low demand, reported: “with low to zero demand for over two and a half years, my child’s mental health has recovered 100%.”


These outcomes were not accidental. They were the result of deliberate, informed choices, made most often by professionals and settings who listened and understood not just autism broadly, but the specific needs of a demand-avoidant profile. The study found that the focus of effective provision was consistently on connection rather than compliance, delivered by adults who understood the child’s individual neurodevelopmental profile and were willing to put the relationship before the curriculum.


That is not how most of these children’s journeys had begun. In 68% of cases, parents recognised the profile before any professional did. Most of those parents reported raising concerns that were dismissed. Many watched their children deteriorate, some to the point of severe mental health crisis, before any of these approaches that work were implemented.


If 81% of children are unable to attend school during primary years, and they are labelled as non-compliant. If parents are consistently the first to identify the profile, often years before professionals act, then the argument for earlier, more responsive support is not simply compassionate. It is urgent and evidenced. For many of the families in this research, the crisis was not inevitable. It was clearly the product of a system that did not listen, did not adapt, and did not equip its professionals with the understanding they needed.


When professionals were trained, when settings were flexible, and when relationships came before expectations, children engaged. Some, who had not accessed any form of education for years, began learning again. Not because they were made to. Because the conditions finally existed in which they could.


Behind every percentage in this research is a child. A child who was told, in one way or another, that the problem was them. This research documented something different: when the approach changes, the child’s experience changes with it. They were never unreachable. They were never unwilling. They were simply waiting for someone to stop trying to change them and start changing the conditions around them instead.

When a child can't attend school, we're asking the wrong questions

It’s 7am and a child is hiding under a table/under their bed/in a cupboard. They’re clearly terrified and showing it in the only way they know how. By screaming/crying/hitting/swearing. Their nervous system is under attack, and they are in fight, flight or freeze. A parent trying to juggle siblings to get to school, rings “I’m so sorry, they’re so distressed, I can’t get them dressed” and is being told to bring them in anyway, in any way they can. The professionals listening to the story are asking for more evidence, diaries, video evidence, time to see if things change. Family workers to witness what is happening at home. Teachers doing their best to keep a child regulated in a class of 30 whilst delivering a curriculum with a relentless pace.


The whole situation becomes “non-attendance.”


Over the past year, I’ve been immersed in my research exploring the educational journeys of autistic children with a demand-avoidant profile, all of whom were unable to attend school for six months or more, and often far longer. The study brought together the experiences of over sixty families across England. Different regions. Different schools. Different professionals. Yet the same patterns appeared repeatedly.


For many children, the difficulties didn’t start in secondary school. They started much earlier. In fact, in most cases, parents described the first significant barriers emerging in primary school, often in the very early years of formal education, for some, nursery… 4 years old. Just let that sit. 4 years old and displaying that level of distress every day.


The trajectory was strikingly consistent. A child begins school. They try and manage, that’s what they’re told to do. ‘Everyone else can do this, why can’t you.’ Many of them mask to conform. At home, parents notice the cost. An increased level of anxiety. Sleepless nights, extreme and destructive behaviour. Their child is emotionally exhausted. They display a resistance to everyday demands, and EVERYTHING becomes a battleground. Hygiene, toileting, bedtimes, and mealtimes. Yet they are reported as ‘fine’ when in school, those early signs are missed, or minimised. It’s easy to do when you are the gatekeeper for support, and you aren’t given the skills to detect it. Then the demands increase as the child progresses through the years. Less flexibility, more expectation. Schools start displaying less tolerance for differences. Slowly, or sometimes very suddenly, the child stops coping, and their attendance ceases completely. No education, parents must stop working. Fines, meetings, escalating expectations.


Within the research, one of the clearest findings was how distress was interpreted. Parents described anxiety, overwhelm, shutdown, and panic. What was often seen by professionals was behaviour. That’s understandable when your training focuses on how to manage ‘behaviour’, not how to detect and understand distress. How could a child who is seemingly conforming be distressed? Avoidance becomes seen as defiance. Distress became non-compliance. Once that interpretation is in place, the response follows. If a child is seen as refusing, the focus becomes getting them to comply. If a child is seen as distressed, the focus would be on reducing the distress. Far too often, it was the first lens that was applied, in so many of the stories documented.


Parents described being encouraged to:
‘Get them in however you can’
‘Bring them in their pyjamas’
‘Leave them even if they’re dysregulated’


Because attendance was prioritised above all else. At the same time, parents were raising concerns. In 68% of cases within this study, it was the parent who first recognised that their child presented with a PDA profile. Not the school, not a professional. The parent.


One of the most consistent themes across the data was that parental insight was undervalued or dismissed entirely. In many cases, parents described being blamed for their child’s difficulties. As if the distress being observed was the result of parenting, rather than unmet need. Alongside this, parents reported significant delays in accessing support. Referrals that took years. The assessments that came too late. A lack of coordinated multi-disciplinary working. Support that only appeared once the situation had reached crisis point. By that point, the impact on the child was profound. Parents described autistic burnout. Severe anxiety. Trauma associated with school environments. Children as young as primary age expressed that they could not continue. In some cases, they did not want to continue living at all.


For those with a PDA profile, this is the reality behind the term “non-attendance.”


Within the study, a significant number of children had been out of education for over a year, with many out for far longer, some for over three years, even at primary age. Some were unable to access any form of learning at all by the time support was considered. Not because they lacked the ability but because the trauma and subsequent burnout was real, and deep, with little to no support provided in a timely manner. The system had become something their nervous system could no longer tolerate.


Still, the response often returned to the same place:


More evidence. More time. More proof.


More justification for why these children could not attend. By the time a child cannot attend school, the evidence is already there. We are not missing the evidence; we are ignoring it.


It is in the child who cannot get dressed in the morning.


The child who is in a constant state of fight, flight or freeze.


The child who masks all day and collapses at home.


The child whose world has become smaller as demands increase.


So, we ask:


Why won’t they attend? Why won’t they engage? Why are they behaving like this?


But these questions assume that the problem sits within the child.


What the research shows, very clearly, is something different. It shows a system that is often inflexible. A lack of understanding around demand-avoidant profiles. A reliance on behavioural approaches that escalate distress rather than reduce it. A consistent failure to recognise what these children are communicating. This is not about defiance; it is about a nervous system experiencing threat. When anxiety rises, the need for control increases. When pressure increases, avoidance escalates. When safety decreases, distress intensifies.


When we respond to that with more pressure, more demand, and more insistence, we don’t solve the problem. We deepen it.


This is not where the story ends. Within the same research, there was another pattern. One that looked very different.


Where environments became flexible. When professionals understood the profile. When relationships were prioritised. Where autonomy was respected. Where learning followed the child, rather than forcing the child to fit the system, things changed. Children began to re-engage, their anxiety reduced, their trust rebuilt, and learning became possible again. Not because the child changed, but because the approach did.


That raises a different question entirely. Not how do we make the child attend, but how do we create environments they can access without harm?


That’s what I’ll be exploring next, because this is where change begins.

When understanding moves forwards but systems stay still

We know more about autism than we ever have before. Yet the systems autistic children move through every day have not moved nearly as far.

As a parent completing a Master’s degree, I had to re-learn how to critique what I read, an essential skill in academic writing. Yesterday, while reading an article by a highly acclaimed academic, I felt the tension of my dual position as both researcher and parent. It brought an uncomfortable realisation into focus: while our research frameworks for understanding autism have evolved significantly, the systems families must navigate have changed far more slowly.

Research has advanced, but systems have not. Over the past forty years, we have developed far richer understandings of sensory processing, autistic communication and neurodevelopmental difference. Earlier generations of families searching for answers did not have access to the language we have today. However, when that knowledge leaves research papers and enters the systems that shape everyday life, schools, healthcare, and local authorities, something happens. Understanding does not always travel with it, particularly when the system itself is built around assumptions that autistic nervous systems cannot safely meet.

The system absorbs the language, but not the change

The systems autistic people move through were not built around cognitive theories or sensory frameworks. They were built around behavioural models. As a result, even when a child receives a diagnosis, the system often continues to ask the same narrow questions:
• Is the child complying with the rules?
• Are they engaging with the task at hand?
• Are they meeting the expectations of the environment?

Within these structures, the vocabulary of autism may be adopted, but the underlying assumptions remain unchanged. The labels shift slightly, but the response, the demand for conformity, remains the same.

When distress becomes interpretation
One of the clearest findings from my own research was not simply disagreement between families and professionals, but the persistence of interpretation. Parents described distress and systems frequently translated that distress into something else: refusal, attachment difficulties, poor boundaries, or behaviour to be managed. Repeatedly, professional records referred to concerns as “Mum says”. At first glance, this appears neutral. Over time, that phrase creates distance, placing lived experience at arms length; something reported rather than known. The parent becomes the narrator of a concern rather than the expert on the child in front of them. That lived experience becomes something to be filtered through professional interpretation rather than recognised as expertise. This is where inclusive policies exist on paper, but the language of practice quietly undermines the very voices those policies claim to centre.

None of this diminishes the importance of research. Research has been essential in shifting understanding away from outdated ideas that blamed parents. Research has given us a map, but research alone cannot fully explain what happens when autistic people encounter systems designed around different assumptions about behaviour, authority and control.

When research asks: What is autism?

Families are often forced to ask a different question:
What happens when autism meets a system that does not yet understand it?
It is in that space that many of the most difficult experiences emerge, school distress, masking, burnout and the exhaustion of constant advocacy. If we are serious about moving forward, updating our vocabulary is not enough. We must also change the goalposts. Too often systems measure success by how well an autistic person can mimic a neurotypical standard, but flourishing cannot be measured through compliance alone. Nowhere does this tension become clearer than with PDA (Pathological Demand Avoidance), often referred to as a Persistent Drive for Autonomy.

PDA challenges the foundations of systems built on behavioural compliance. When a child’s nervous system experiences demands as threat, attempts to increase control, enforce boundaries or escalate behavioural interventions do not build capacity, they reduce it. What is often interpreted as defiance is, in reality, a nervous system attempting to maintain safety. Yet within systems organised around compliance, the response frequently becomes more structure, more pressure and more behavioural correction, precisely the conditions that intensify distress. In a system organised around compliance, autonomy will always look like resistance.

On the same day I read the article reflecting on the evolution of autism research and diagnosis, I also read a paper about the importance of autistic joy. It was a timely reminder that the research landscape is shifting, albeit slowly. A diagnosis should not become a manual for fixing behaviour. It should be a framework that protects and promotes well-being.

If there is one lesson that continues to surface across both research and lived experience, it is that understanding requires more than knowledge. It requires listening.

Belonging begins when lived experience is taken seriously.

Empathy grows when we listen before we interpret.

Acceptance follows when behaviour is understood within the context of nervous system safety rather than framed primarily as compliance. These shifts are not purely academic. They require systems to reconsider the language they are built upon.

Autism research will continue to evolve, as it should. Alongside that work, we must also reshape the environments autistic people move through every day, schools, healthcare systems and social structures that were not designed with neurodivergent nervous systems in mind. Understanding what happens next requires something more relational: a willingness to listen to the experiences of those living within these systems and to allow those experiences to shape how support is designed.

Research has given us the map, but maps do not change landscapes. Until the systems our children move through stop measuring compliance and start creating safety, understanding will remain theoretical. Inclusion is not simply about recognising difference. It is about whether the structures around that difference are willing to change.

Diagnosis: The impact of listening and language

I’ve been thinking about the impact of language and listening around the diagnosis process. To identify needs early, families require access to professionals with the skills and understanding to listen, and not judge, lived experience. In our experience, and in many stories shared with me since, this too often isn’t the reality.

Looking back now, the signs were there in our son’s early years. Masking behaviours were present, though not understood as such at the time. His distress was clear, but it was viewed through a behavioural lens. What was recognised instead was separation anxiety, supported through graded exposure. The intention was to support his development, but the impact was damaging to his mental health. The truth was simple: I was his safe space. He was communicating this, but it wasn’t being heard. Home was where his world felt predictable and regulated. While professionals believed they were supporting his emotional development, his nervous system was under increasing strain. After a fractious summer term before school began, we started the journey towards diagnosis. It became clear that his world, despite our best efforts, was overwhelming him in ways that could not be dismissed or normalised. What we were witnessing no longer made sense within the explanations we were being given, and we needed to explore what those answers might be. From referral to paediatrics, where we were told he would not meet the threshold for ADOS because he made eye contact and was described as “fine at school,” despite us reporting significant distress at home, to eventual diagnosis through CAMHS, our journey took four long years. Those years involved navigating multiple mental health thresholds, repeated reassessment, and forcing a child to experience failure before further support was considered. During that time, we encountered three SENCOs, emotional health and wellbeing teams, two psychologists, GPs, specialist teachers, and practitioners.

Diagnosis is often positioned as a turning point, the moment when understanding arrives and support begins to fall into place. Families are led to believe that once there is a name, systems will respond differently: that professionals will listen more closely, interpretations will soften, and the child will finally be seen through a more compassionate lens. By the time we reached diagnosis, our son was in autistic burnout, not because his needs were new, but because they had gone unsupported for so long. What followed was a reality I had heard described by others, but struggled to believe until we experienced it ourselves. In practice, diagnosis changed the paperwork far more than it changed understanding. Reports multiplied, language became more clinical, and meetings increased, yet the fundamental experience for us, and for many families, remained the same. Parents were still explaining, still translating, and still carrying the responsibility of ensuring their child was understood, only now within a more medicalised framework.

For children, the period following diagnosis can be deeply confusing. While adults are busy adjusting language, updating records, and reframing plans, children are often left to make sense of what has changed in their own lives. Some experience relief in having a name for something they have felt for a long time. Others feel unsettled, unsure how the diagnosis might affect how they are treated, or whether it will make them more visible or more misunderstood. Expectations around them may shift without explanation, while the demands of everyday life continue unchanged. Without careful attention, this period can become one in which children feel talked about rather than talked with, navigating a new identity in environments that may still feel unsafe, often with little explanation. For the child, this can feel like being redefined without being understood, spoken about in new ways, but still not listened to. When language changes without a corresponding shift in understanding, it risks becoming another layer between the child and the support they need, rather than a bridge towards it. In truth, diagnosis rarely brings resolution. It often introduces a period of uncertainty that deserves far more care, patience, and time than it is given. With time and careful listening, this period could look very different. If curiosity had been prioritised over interpretation early on, and behaviour understood as communication rather than something to manage, the trajectory for our son, and for many young people I now support, may have been very different. Time would not have been spent trying to fit them into expectations that did not account for their nervous systems.

This is not about rewriting history, but about recognising the quiet power of attunement. When children are met with patience and genuine listening from the outset, the need for later intervention is often reduced. Time, when used well, becomes protective rather than burdensome. Perhaps what matters most is not the speed with which we move from diagnosis to action, but the depth of our pause to understand what a child is communicating. Listening requires time, something families and schools are rarely afforded. Yet when we slow down and truly listen, we create space for children to feel safer, for parents to feel trusted, and for understanding to grow. This understanding develops gradually, through attention, presence, and a willingness to stay. Early identification of need is widely recognised as best practice. Yet for many young people and their families, lived experience remains far removed from what the evidence suggests should happen. As professionals, we need to pause and attend to this gap, not by working harder within isolated systems, but by listening more carefully and thinking in genuinely multi-systemic ways. By considering all the systems around a child and how they shape their world, rather than viewing them through the lens of a single service.

This is where BEAM Inclusion seeks to work, as a supportive connection between systems that often feel fragmented and far apart, helping families feel held rather than passed between them.

When language shapes safety

Listening, safety and autonomy in PDA

There is an implication that follows from my previous piece. Listening is vital and remains central to my practice, but so too is language, particularly the language used within autism and PDA.
PDA (Pathological Demand Avoidance) was first identified by Elizabeth Newson. I won’t go into the history of the research here, but her recognition of the distinct profile is important. What matters more for this conversation is how the profile is spoken about, understood, and acted upon in practice. What I want to focus on is the discourse we encountered between professionals, the impact this had on our family, and what I later discovered through my research paper was far from a lone experience. Awareness of PDA is increasing. Understanding is growing, but it currently outstrips the research base used to validate it within systems that rely heavily on evidence, consistency, and behavioural frameworks. A paediatrician first raised PDA to our family 10 years ago. It was the first time we had heard the term. As many parents describe, there was a moment of recognition when I began to read around it. What followed, however, was not clarity but years of dismissal, uncertainty, distress, and eventually autistic burnout. Understanding of the profile varied widely between professionals. I found myself in a constant cycle: managing our child’s external presentation, receiving advice that conflicted with what I was coming to understand about PDA, advocating repeatedly, and becoming increasingly exhausted. All of this stemmed from misunderstanding, or, at times, a complete disregard, for behaviour as communication within a nervous system under threat.
Rather than the clinical teams supporting educational settings to understand what to look for beneath behaviour, the dominant behavioural approaches within the schooling system meant our child learned to mask to survive. The language used around PDA within systems rooted in compliance and behaviour correction became a recipe for harm. The cycle to ‘fix the behaviour’ began. The impact of this meant they continued without diagnosis until late primary rather than the beginning. I was repeatedly advised not to let my child “control their world.” Graded exposure was implemented. Rewards and consequences were applied. Rules and expectations rooted in compliance. None of it worked because it wasn’t truly listening to the individual.
When I recently undertook my research, what struck me was how familiar the stories were to our own. Parents described the same cycles: parental blame, undervaluing of parental insight, systemic inflexibility, professional disagreement, behavioural escalation, masking, and burnout. This was not a series of failures by individual families but a systemic one.
When we reframe PDA as a Persistent Drive for Autonomy, the failure of these approaches becomes clear, and the language behind the reframe starts to shine through. Removing autonomy through behavioural control does not increase capacity; it diminishes it. PDA is not about refusal; it is about nervous system safety. It is not a case of won’t, but can’t. Without language that reflects this reality, and without systems willing to support autonomy rather than suppress it, environments such as schools will remain places of high volatility for PDA individuals, not because they are disordered, but because the system is.
Language that supports PDA young people starts with systems that truly understand its origins. We were told that our child was avoiding demands, seeking control and manipulating situations. Language used never named the fear, the lack of safety they were feeling or their capacity to manage. The difficulty with PDA is not simply its contested status, or the behaviours expressed, but that it cannot exist comfortably within systems built on compliance, hierarchy and control.
What we must understand is that safety precedes learning. If we stop asking how to manage behaviour and instead begin to ask what that behaviour is protecting, we shift from control to understanding. Language then becomes action, shaping responses, environments, and expectations in ways that either increase or diminish capacity.
The question, therefore, is not whether PDA can be accommodated within our current systems, but whether those systems are willing to change the language they are built upon. Behavioural control cannot create safety, and without safety, there is no learning.
The words we use shape the systems we build. The systems we build determine who can learn within them. If we continue to ask how to manage behaviour, we will continue to miss what that behaviour is communicating.
Safety precedes learning. When we change the language, we change what becomes possible.

Finding a shared language

How do we say what is happening in our lives without minimising our experience, or inviting judgement?

I’ve been thinking about where I start writing for BEAM. About what truly matters to young people and their families. That question has led me back to where my own journey began, with language and listening. Mine began as a young girl watching my mother, a SENCO and nursery teacher, advocate passionately for the children who came through her school. Long before many needs were widely understood, she believed those children deserved better, to be seen, supported, and taken seriously. I didn’t have the words for it then, but I was watching someone insist that children be understood on their own terms. That belief stayed with me.
Twenty years later, I left university with a degree in Special Educational Needs and Deaf Studies. Over the years that followed, the young people I met and worked alongside shaped my understanding far more than any framework ever could. When you truly listen, and I mean listen, young people often know what they need. They may not express it in ways the neurotypical world expects, but the communication is there if we are willing to hear it. About five years ago, I was stopped in the street by a young man I had worked with nearly two decades earlier. Seeing where he was in his life was an unexpected joy, but what stayed with me most was what he said next:
“You were one of the few people who really listened and understood me.”
Those words were powerful not because they praised me, but because they revealed how rare genuine listening is. I’ve been reminded of that power again more recently, through another young person I have been fortunate enough to meet. Genuine listening costs us nothing and holds enormous power.
Fast forward a few years, and my own journey began as a parent of an autistic child; everything I thought I understood about support was tested. Despite my professional background, I found myself reduced to being “just mum.” My observations were filtered, softened, or questioned. Add to this the emotional weight of watching your own child struggle, and the toll was enormous.
Looking back now, I can see that what felt hardest wasn’t only what my child was experiencing. It was that I was speaking, constantly, and not being heard. With the academic understanding I have now, I can name this more clearly. It was a language barrier between the professionals and me. I was describing what life looked like for my child, but not in a language the system recognised or valued. I became hyper-aware of what I said and to whom. I edited myself constantly. I learned which words were “acceptable” and which would make me appear emotional, unreliable, or difficult. I couldn’t be honest and raw, because that felt unsafe. And because I couldn’t speak freely, I was never truly listened to.
How do we talk about what is happening in our lives without minimising it, when the response so often feels judgmental? There is a moment in many parents’ lives when a quiet realisation settles in: my child is not where other children are. In a classroom of thirty children, this difference can easily be overlooked,  particularly when a child’s needs are not immediately obvious. My son didn’t fit the medical world’s typical understanding of autistic boys; he masked heavily when he felt unsafe. This created two very different pictures of the same child. At home, we lived with the impact of constant decompression. At school, he appeared calm, compliant, and capable. What followed was a familiar pattern. Questions about our parenting, about attachment, about boundaries and consistency. I spent countless hours in psychologists’ offices, trying to explain why we were seeing distress that others were not. The truth is, they were seeing it. They just didn’t have the language to describe it.
A child who only played with others on his own terms was described as controlling. That wasn’t listening, it was systemic interpretation.
An academically able child who sobbed at separation or avoided certain environments entirely was described as manipulative. That wasn’t listening, it was systemic judgment.
When behaviour is translated into character, the child is lost in the process. As a parent, how do you relay what is happening without minimising it, when the interpretation replaces curiosity? And how do you advocate clearly when what you are describing is felt in your body, not just observed from the outside? This lack of shared language is what creates the feeling of being lost.
If the professionals around us, and I, had shared an understanding of autistic led understanding of monotropism, alexithymia, or interoception, we might have been speaking the same language. We might have recognised that what looked like defiance or avoidance was actually communication, overwhelm, or fear. Instead, I doubted myself. I was made to feel as though I was overreacting. The systems around us were full of reports, frameworks, and labels, many of which didn’t quite fit my child. Phrases like “mum says” appeared again and again, quietly diminishing lived experience. Rather than listening more closely, the system retreated further into its own language. What was left behind was shame. Guilt. And a parent already overwhelmed, struggling to keep their head above water.
Language has power. It shapes how experiences are understood, whose voices are trusted, and whose realities are taken seriously. When families lack the language to describe what is happening, or when their language is dismissed, experiences stay internalised. Self-doubt grows. Shame creeps in. People begin to question what they can see and feel every day. Sharing human experience, clearly and without judgment, is powerful. As professionals, we have a responsibility to do better. To listen without rushing to interpret. To understand individual lived experiences without immediately translating them into deficit or blame. To recognise that when someone struggles to explain what is happening, it does not mean nothing is happening at all.
Listening is not about having the right framework ready. It is about staying with someone long enough to understand what they are trying to say, even when the words are still forming. It is what my mother did with the children in her care all those years ago. It is what allowed a young man to feel heard and understood, and it is what was missing when my own communication, as a parent, was met with judgment and interpretation rather than understanding and support. Finding a shared language is not a small thing. For many families, it is the difference between feeling lost and feeling seen.
If you are a parent reading this and feeling unsure, please know this: struggling to explain what is happening does not mean you are wrong. It often means the language around you has not yet caught up with your lived reality. You are not imagining what you see. You are responding to your child exactly as they are, seeking to understand and validate their experience. Finding words for this takes time, and you are allowed to take that time. Being unsure does not mean you are failing; it means you are paying attention. You are learning about your child as an individual, responding with care and adjusting as you go. That’s why you’re here and that matters more than anything else ever could.

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